Chicago, IL ·
OSHA Injury Report: Swissport Ground Handling - ORD - ORD-GHA
Injury · Other recordable case
At a glance
On , an injury at Swissport Ground Handling - ORD - ORD-GHA in 618 S Access Road, Chicago, IL 60666 resulted in other recordable case. Employee was passenger Duty Manager in other Airport Services.
Where did this happen?
- Establishment
- Swissport Ground Handling - ORD - ORD-GHA
- Parent company
- Swissport Ground Handling - ORD
- Street
- 618 S Access Road
- City
- Chicago
- State
- IL
- ZIP
- 60666
- On-site location
- check in gate
What was the outcome?
- Outcome
- Other recordable case (code 4)
- Type
- Injury (code 1)
Before the incident
calming down irrate passenger
What happened
[REDACTED] Passengers were late to the ticket counter and even after we tried to still assist pax [REDACTED] was verbally abusive. MOD [REDACTED] went to address pax and assist with rebooking options. [REDACTED] started to raise her voice and MOD advised to please speak calmly and respectfully. [REDACTED] then started yelling more and threw her phone striking the MOD. CPD was contacted immediately. [REDACTED] went over the scales and threw the computer monitor keyboard and tried to grab the trays for car seats from the stac
Injury or illness
sore face
Object or substance involved
passenger phone
Summary line
[REDACTED] Passengers were late to the ticket counter and even after we tried to still assist pax [REDACTED] was verbally abusive. MOD [REDACTED] went to address pax and assist with rebooking options. [REDACTED] started to raise her voice and MOD advised
Employee and industry
- Job description
- Passenger Duty Manager
- SOC code
- 9999: Uncoded
- NAICS code
- 488119: Other Airport Services
- NAICS vintage
- 2022
- Employees at this establishment (2024 average)
- 271
- Hours worked at this establishment (2024 total)
- 391,465
- EIN
- 42485091
- Establishment ID
- 1285472
- Employer case #
- 24-3151
When (timing detail)
- Date of incident
- Shift started
- 07:00
- Time of incident
- 10:00
- Filing year
- 2024
- Submitted to OSHA
- 2025-03-03
More injuries at Swissport Ground Handling - ORD - Ord-Gha
View Swissport Ground Handling - ORD - Ord-Gha's full OSHA safety record →
More injuries in this industry (NAICS 488119)
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Source
Data from OSHA ITA Form 300/301 electronic submissions, filing year 2024. ITA Case Detail records are establishment-reported submissions, not OSHA inspections, so no per-record IMIS deep link exists.
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