Grinnell, IA —
OSHA Injury Report: North America Customer Experience US
Injury · Other recordable case
At a glance
On , an injury at North America Customer Experience US in Grinnell, IA 50112 resulted in other recordable case. Employee was field Service Technician in office Administrative Services.
Where did this happen?
- Establishment
- North America Customer Experience US
- Parent company
- Jeld-Wen Inc.
- Street
- 909 Pinder Ave
- City
- Grinnell
- State
- IA
- ZIP
- 50112
- On-site location
- 239 South Adams Street Westmont IL 60559
What was the outcome?
- Outcome
- Other recordable case (code 4)
- Type
- Injury (code 1)
Before the incident
EE said he was assisting in lifting a piece of glass above an entry door when the glass was momentarily stuck upon taking out of the opening He felt a pop in his left shoulder when this happened and said he didnt think much of it until starting his drive home He is commenting that he feels some pain in his shoulder however will ice and use Ibuprofen when he gets home
What happened
EE said he was assisting in lifting a piece of glass above an entry door when the glass was momentarily stuck upon taking out of the opening He felt a pop in his left shoulder when this happened and said he didnt think much of it until starting his drive home He is commenting that he feels some pain in his shoulder however will ice and use Ibuprofen when he gets home
Injury or illness
Strain or Tear Upper Extremities Left Shoulder
Object or substance involved
EE was hold himself on ladder with left arm and attempting to lift glass with his right when he experienced a pop in his shoulder
Summary line
Strain or Tear Upper Extremities Left Shoulder EE was hold himself on ladder with left arm and attempting to lift glass with his right when he experienced a pop in his shoulder Strain by lifting
Employee and industry
- Job description
- Field Service Technician
- SOC code
- 49-9071 — Maintenance and Repair Workers, General
- NAICS code
- 561110 — Office Administrative Services
- NAICS vintage
- 2022
- Avg employees
- 174
- Total hours worked
- 344774
- EIN
- 930496342
- Establishment ID
- 1468360
- Employer case #
- 22
When (timing detail)
- Date of incident
- Shift started
- 7:30
- Time of incident
- 12:20
- Filing year
- 2025
- Submitted
- 11FEB26:20:50:00
Source
Data from OSHA ITA Form 300/301 electronic submissions, filing year 2025. ITA Case Detail records are establishment-reported submissions, not OSHA inspections — no per-record IMIS deep link exists.